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GENERAL SHIPPING POLICY: We are able to ship most orders within one business day. If we cannot ship your order
within 2 business days we will notify you by phone or email of the delay.
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Our shipping charges are based on standard UPS or U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped.
NITRO offers UPS Ground, shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States.
Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail, UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 3rd Day Select shipping. If you choose Priority Mail, unfortunately, there is no way to track the order in transit.
We also ship to A.P.O. addresses via US Priority Mail only.
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DELIVERY AND LEAD TIME:
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Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.
Ground shipping:
Orders for items that are in stock are usually shipped within 48 hours, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm PST.
Please note: we are unable to offer shipping outside of the United States.
Express shipping is not available at this time
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ITEMS THAT ARE OUT OF STOCK:
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You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.
If you choose to remove the out of stock item from your order, a refund will be issued that is consistent with the original method of payment.
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INTERNATIONAL SHIPPING POLICY:
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We are sorry, but we are unable to offer shipping outside of the United States. |
Return Policy
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GENERAL RETURN POLICY:
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1. The Sales Manager must authorize all returns or exchanges. E-mail sales@nitroelectronics.com or call 606-297-8652
2. All claims for credit, shortages and/or damages must be placed within five days of receipt of merchandise.
3. All returned merchandise must be received by NITRO in saleable condition, unless the merchandise is found to be defective.
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CUSTOMER RETURNS:
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1. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
2. Return shipments to:
Nitro Electronics per our address on our contact page
3. Indicate either refund or exchange within the returned package.
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REFUND FOR CREDIT OR EXCHANGE:
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1. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item. 2. The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.
3. All refunds are applied to the individual customer account unless otherwise specified by Sales Manager or Accounting Department.
4. Any form of reimbursement is consistent with the original method of payment. |
